F.A.Q.

How do I clean my Eastsport backpack?

We recommend you clean your backpack with a damp cloth as necessary. Do not machine wash. Do not use detergent or bleach. Line dry is best. Washing leather is not recommended. We do recommend removing any electronic device, or keep it dry, while cleaning your backpack.

Will Eastsport repair or replace my backpack?

No, Eastsport does not repair any backpacks. Eastsport does not have a repair center and we do not anticipate having a repair center, in the future. In certain circumstances, we will replace a defective backpack.

Does Eastsport offer a lifetime warranty guarantee?

Life time waranty - Eastsport warrants to the original purchaser that this specific Eastsport product is free from defects in material and workmanship under normal recreational use for the lifetime of this product. This warranty does not apply to normal wear and tear or damage due to misuse, improper care, negligence, alteration, or accident.  If there is a covered defect, send us an e-mail, along with original proof of purchase and pictures of this item to customercare@eastsport-inc.com for a return authorization and address of where you will need to send product and original proof of purchase. If Eastsport determines that there is a covered defect we will, at our option, repair or replace with same or similar product. This warranty gives you specific legal rights, and you may also have rights which vary from state to state.
(Limited Warranty applicable in the USA only)

Why can’t I find the same backpack I had last year?

Although, we do produce some basic backpacks to sell year after year, Eastsport understands some people wish to have a new stylish backpack. So, we may have a backpack one year based on some of the current styles or color trends, and then an update or discontinuation of a style, the next.

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