Customer Service

Questions or comments?

Please visit our FAQ section first. If you do not find the answers you are looking for, please fill out the contact form and we will get back to you asap!

METHOD OF PAYMENT
We accept Discover, Visa, MasterCard and American Express (PayPal). We do not accept checks or money orders.
A SAFE & SECURE WAY TO SHOP
Secure Shopping with Eastsport has been made safe through the use of Secure Socket Layer (SSL). To take advantage of this system, you must have a compatible browser such as FireFox, Safari, Netscape or Internet Explorer. Eastsport is also authenticated by GeoTrust. Through the use of a Secure Server ID, COMODO ensures that your shopping and billing information is encrypted and therefore protected from unauthorized users.
RETURNS & EXCHANGES
We will only accept returns on approved Eastsport products purchased from Eastsport.com
We will accept returns on FULL PRICED merchandise for up to 30 days from the date of purchase. To receive approval and a return authorization number (RA#) send an email through our online customer service form with the following information:
1. YOUR NAME
2. YOUR CONTACT INFORMATION (including email & phone number)
3. ORDR NUMBER
4. ITEM NUMBER(S) & DESCRIPTION(S)
5. REASON FOR RETURNING ITEM(S) + list of any damages
We will accept exchanges for up to 30 days from the date of purchase. You will be responsible for paying any shipping charges to send the product back to Eastsport. Please let us know how we can correct your purchase and we will ship it back to you free.
6. Call 212-736-3888 for Eastsport Customer Service
PRIVACY
We want our customers to know that Eastsport will take the utmost care in processing your orders and safeguarding all personal information.
Eastsport does not release your e-mail address or telephone number to any outside companies. If you make a purchase from our web site, we may e-mail you online notices.
Eastsport does not share your name or e-mail address with other catalog companies. You will only be contacted via telephone if there is a problem with your account.
To Learn more, visit our Privacy Policy page.
US SHIPPING
Orders are shipped via FedEx Monday through Friday. Your package will ship once credit card authorization and verification is complete. Sorry, no shipping available on Saturday and Sunday. All orders received by 12 noon EST with 2 day air or overnight shipping will be sent the same day. Orders shipping to Hawaii or Alaska will be treated as international orders or will have limited shipping options to insure safe and timely delivery. Overnight shipping is not available to Hawaii or Alaska.
SERVICE FEES
EASTSPORT has the right to add additional services expenses and other fees at time of checkout to insure shipments are secure, timely, and meet international guidelines and/or fees/tariffs.
INTERNATIONAL SHIPPING
EASTSPORT offers International shipping worldwide. International shipping and handling charges are non-refundable. Shipping calculations are displayed at time of checkout after filling out shipping information. Items will be shipped either by USPS or FedEx at EASTSPORT's digression based on the most reliable and secure means of delivery.
PAYMENTS
We accept payments in U.S. dollars only. Currently Visa, MasterCard, Discover and American Express credit cards are acceptable forms of payment (PayPal).
UNSUBSCRIBE
If you wish to unsubscribe from our emailing list please email info@eastsport.com or call 212-888-6288 ext. 938.